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How to Remove Frustration and Invite Connection
I thought I was dying. The pain in my arm had been there for days and even though it was my right, not my left, I still worried about heart attack, blood clots and other terrible conditions. After...
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Leadership: Building an Alliance to Create Success
I’ve been sick for a week now. Not just a little cold, but hacking cough, sore throat, achy, and absolutely exhausted. I’m sure it’s the flu and it appears to be very fond of me. It happens that my...
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Change Starts with You… Even When You Wish It Started with Them
Ever have one of those weeks when someone is making your life miserable? It’s as if they’re doing everything in their power to drive you over the edge. I’ve had one of those weeks at home. iPads...
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Have You Learned This Key Lesson About Your Customers?
This week I’m in Sydney Australia on a short holiday with my children. We’re going to great restaurants, shopping, seeing shows, museums and enjoying the summer. (Yes, Down Under it’s summertime with...
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5 Must-Dos to Foster Goodwill Even in the Worst of Times
As soon as we pulled into the parking lot, our puppy knew where we were. Although we had only been there a few times, the barking started well before we got through the vet’s front door. It was time...
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